Effective Date: June 18, 2025 

Need to make a return? We are happy to help!
You may return eligible items within 30 days of delivery if they’re unused and in their original condition.

How do I begin a return?
Please send us an email at [email protected] with your order number, the item(s) you’d like to return, and a short note about why you would like to request your return. We’ll reply with return instructions and a prepaid shipping label. The cost of shipping label will be deducted from your refund amount.

Are there fees for returns?
There are no restocking or processing fees. You just cover the cost of return shipping, which is subtracted from your total refund. Once we receive your return and inspect it, we’ll refund your original payment method!

Want to make an exchange instead?
Easy! Use the steps above to send back the original item, then go ahead and place a new order for the product you want instead.

Do I need the original packaging?
Ideally, yes—but it’s not required. If you don’t have the original box, please use another box of a similar size to ensure the item arrives safely and undamaged. Make sure to remove any previous shipping labels from your box to prevent any shipping issues!

Received the wrong item?
Oops! That’s on us. Email [email protected] with your order number and a photo or description of what went wrong. We’ll correct it right away at no cost to you.

Where’s my return shipping label?
Once your return request is approved, we’ll email you a downloadable return label and detailed shipping instructions. If you have not received your shipping label and would like to check the status of your return request, please contact us at [email protected].

When will I get my refund?
Refunds are typically processed within 5–7 business days after we receive and inspect your returned item. Timing may vary depending on your bank or credit card provider.

Damaged items
If a product arrives damaged, we’ll send a replacement. Refunds and replacements due to other issues are dealt with on a case-by-case basis depending on the situation and item. Reach out to us and we will do our absolute best to make it right.

Lost or stolen packages
Packages marked as delivered by the carrier but not received are the responsibility of the customer. Refunds are not available for lost or stolen packages. That said, we’re always happy to help—please reach out and we’ll do our best to find a resolution.

Questions?
Reach out to us anytime at [email protected]. We’re here to help.

You can also view our full Terms of Service at www.crawlaroo.com/terms and our Privacy Policy at www.crawlaroo.com/privacy.